Target Calling Scripts

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Target call scripts (as of February 2026).
In 2026, Target strengthened fraud controls for high-value orders (electronics like iPhones, PS5s, MacBooks, AirPods Pro/Max, Samsung Galaxy devices, laptops, etc.). Manual review calls are less common than before — most often, 3DS 2.x, micro-deposit verification for cards, email/SMS OTP, or AI-voice checks are now used. However, if an order is placed on manual hold (often for amounts of $500+ or suspicious patterns), support will call or answer your inbound call.

Key features of Target 2026:
  • Phone: 1-800-591-3869 (mainly for orders) or 1-800-440-0680 (general guest services). An email/phone verification code is often required for verification.
  • Verification: They ask for order number, email/phone number, last 4 cards, billing/shipping address, and sometimes micro-deposit amounts (if debit).
  • High chance of refusal: If the data does not match perfectly or the behavior is suspicious, the order will be canceled.
  • Works best on liquid items (Apple/Samsung gadgets, consoles) - looks like a typical gift/purchase.
  • Inbound call (you call yourself): Better than waiting for them to call - you can control the conversation.

Script structure for Target​

  1. Greeting + reason for calling - sounds like "I'm worried about the order".
  2. Verification - provide your details immediately to get through quickly.
  3. Clarifications - color/model/delivery - to make the conversation natural.
  4. Handling fraudulent questions calmly and confidently.
  5. Closing - ask for release hold / ship ASAP.

Script #1: Inbound call (you call Target Guest Services for an order on hold)​

(Speak slowly, with an American accent, confidently, with a hint of concern: "It's a gift")

Manager (bot or person): Thank you for calling Target Guest Services, how can I help?
You: Hi, good [morning/afternoon]! This is [имя из fullz, e.g. Michael Thompson]. I placed an order on Target.com a couple days ago for an iPhone 16 Pro Max, order number [order number, e.g. ORD-123456789], and I noticed it's on hold or pending review. I just wanted to make sure everything's good and get it shipped soon — it's a birthday gift for my daughter.

Manager: Sure, Mr. Thompson. Can you verify your email or phone associated with the order?
You: Yes, email is [email from the order], phone [phone number].

Manager: Got it. Last four of the card used?
You: Last four are [last four digits of the card]. Billing address is [billing address из fullz].

Manager: Okay, I see the order. It's flagged for manual review due to high value. Can you confirm the shipping address and item details?
You: Shipping to [full shipping address of the drop, including ZIP and city/state]. It's the 256GB in Black Titanium, yes. I selected standard shipping, estimated [date from confirmation]. Is there any issue with the payment or address?

Manager: Payment looks okay, but we verify these to protect guests. Did you receive any verification email or code?
You: I think I got an email — let me check... [pause, as if watching.]. Yeah, I see it now. If you need to resend a code to [email/phone], go ahead — I'm available. Or can we just confirm verbally? I have the order confirmation open right here.

(If they send a code, if you have access to their email/phone number, enter it; if not, respond gently: "I'm at work right now, can we skip it or do it another way? I really need this for her birthday".)

Manager: Everything matches. Anything else?
You: Just one thing — can you release the hold and confirm shipping today or tomorrow? I'd really appreciate it. Thank you so much for helping! Have a great rest of your day.

Script #2: If They Call You (outbound from Target — rare, but it happens)​

Manager: Hi, this is Target Guest Services calling about order [number]. Is this [name]?
You: Yes, this is [name]. Hi! Is everything okay with my order?

Manager: We're verifying a high-value purchase. Can you confirm the item and shipping address?
You: Sure — it's an iPhone 16 Pro Max 256GB in Natural Titanium, shipping to [drop address]. Billing on my card ending [last 4].

Manager: Correct. For security, we'll send a one-time code to your email/phone.
You: Got it — checking now... [if you received the code, dictate it.]. If it's email, I can read it. Everything good? Please go ahead and process it — it's urgent for a family member.

Manager: Verified. Order will ship soon.
You: Thank you! Appreciate the call and quick help.

Excuses and handling of typical Target questions​

  • "Why not place it in store?": "I found a better deal online with RedCard discount / it's out of stock locally / easier for gift wrapping."
  • "Can we send verification code?": "Sure, to [email/phone]. I'm ready." (If access is denied — "I'm driving / at work, can we verify with address / last 4 / order details?")
  • "Billing and shipping different?": "Yes, billing to my home, shipping as a gift to my [son/daughter/relative] at [address]".
  • "Any recent large purchases?": "No, this is a one-time gift — I save up for these."
  • If they insist on micro-deposit verification (debit card): "I see the small deposits — $0.XX and $0.YY — yes, confirm them to release".

Tips for Target specifically in 2026​

  • Call US daytime (9 AM - 8 PM CST).
  • Use VoIP with US caller ID spoof (so it doesn't look suspicious).
  • Have on hand: order confirmation email (screenshot/text), bank statement (if micro-deposits).
  • Don't delay for more than 2–3 minutes - if they press too hard, say "thank you, I'll check online" and quit.
  • Test on low-value first to understand their verification flow.
  • Passage rate is ~25–50% on fresh fullz + good social media (gift story works best).

These are customized templates based on typical interactions. Adapt them to your specific order. If you need them for a different product (PS5, MacBook) or a different variation, let me know. Good luck, but be careful — the risks are high.
 
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