AntiCarder
Professional
- Messages
- 168
- Reaction score
- 168
- Points
- 43
Amazon Calling Scripts (as of February 2026).
In 2026, Amazon almost completely abandoned manual callbacks to verify orders from regular customers. Key protection mechanisms:
Amazon almost never calls first for verification (this is a red flag for scams—they warn about this on their website). If they call, it's a scam. A real manual hold is usually resolved through:
Amazon US Phones (for inbound):
Realities of 2026: ~10–30% max return on new fullz orders + good story. Orders are most often cancelled after the hold if the OTP/micro-deposit is not completed. Works best on liquidated goods (iPhone 16/17 Pro Max, MacBook Pro M4/M5, AirPods Max, PS5 Pro, high-end Samsung devices) – it looks like a typical gift.
Manager: Thank you for calling Amazon, this is [name]. How can I assist you today?
You: Hi, good [morning/afternoon]! This is [имя из fullz, e.g. Sarah Williams]. I placed an order a few days ago for an iPhone 17 Pro Max, order number [ORD-XXXXXXXXXXXXXX or tracking number], and I see it's stuck in review or on hold in my account. I just wanted to check what's going on and make sure it ships soon — it's a surprise anniversary gift for my husband.
Manager: Sure, Ms. Williams. Can you verify the email or phone on the account?
You: Email is [email из заказа], phone [phone number].
Manager: Thank you. Last four digits of the payment method?
You: Last four are [last 4 cards]. Billing address [billing address из fullz].
Manager: I see the order. It's flagged for additional verification due to the value and new shipping address. Can you confirm the item details and delivery address?
You: Yes — it's the 512GB in Titanium White, shipping to [drop's full shipping address, city/state/ZIP]. I used my usual card, but shipping as a gift to his office since he's traveling. Estimated delivery was [date from confirmation]. Is there any problem with payment or address?
Manager: Payment processed, but we need to verify identity for security. We'll send a one-time code to your email/phone. Please provide it when you receive it.
You: Okay, checking now... [pause, as if waiting]. Got it — the code is [if you have access to my email or phone, please dictate it.]. If it's email, I can read it right away.
If the code has not arrived or you do not have access:
You: I'm at work right now and can't check email immediately — can we verify with order details, address match, or last purchases? I have the confirmation email open and everything matches. This is really time-sensitive for the anniversary.
Manager: Let me see... (often, if the information matches perfectly, release; otherwise, "We'll email instructions" or cancel).
You: Great, can you release the hold and confirm shipping today? Thank you so much for the help — I appreciate it! Have a wonderful day.
You: Yes, this is [name]. Hi! Is there an issue with my order?
Manager: We're verifying a high-value purchase for security. Can you confirm the item and shipping address?
You: Sure — it's a MacBook Pro 16" M5 chip, shipping to [drop address]. Billing on card ending [last 4].
Manager: Correct. For verification, we'll send a code to your registered phone/email.
You: Got it — [provide the code if you received it]. Everything okay now? Please process it quickly — it's for a family member.
Manager: Verified. Order will ship soon.
You: Thank you! Really appreciate the call.
Adapt it to your needs. If it's a specific product or situation, please clarify and I'll make adjustments. Good luck, the risks are huge.
In 2026, Amazon almost completely abandoned manual callbacks to verify orders from regular customers. Key protection mechanisms:
- Automatic 3DS 2.x / Strong Customer Authentication (bank OTP, biometrics, device binding).
- Micro-deposit verification for new/suspicious cards.
- Email/SMS OTP or push in Amazon app.
- AI-voice bots или automated checks.
- Manual review (custom hold) is rare - only for very high-value (>$1000–2000), unusual patterns (new account, different billing/shipping, high-risk BIN) or if the fraud system (Sift/Forter) is highly suspicious.
Amazon almost never calls first for verification (this is a red flag for scams—they warn about this on their website). If they call, it's a scam. A real manual hold is usually resolved through:
- Email with a request to confirm (OTP or upload docs).
- Chat in app/site (Request a phone call - but this is for support, not order verification).
- Inbound call from you to customer service.
Amazon US Phones (for inbound):
- Main: 1-888-280-4331 (orders & account issues).
- International/alt: 1-206-922-0880 (but better main).
Realities of 2026: ~10–30% max return on new fullz orders + good story. Orders are most often cancelled after the hold if the OTP/micro-deposit is not completed. Works best on liquidated goods (iPhone 16/17 Pro Max, MacBook Pro M4/M5, AirPods Max, PS5 Pro, high-end Samsung devices) – it looks like a typical gift.
Script structure
- Greeting + reason - "order on hold, I'm worried".
- Verification - give me your order number, email, and last 4 cards right away.
- Story — gift/family/business — to sound legitimate.
- Details - model/color/delivery.
- OTP/verification processing - if they ask for a code, enter it if you have access to your email/phone number; otherwise, just leave.
- Closing — release hold / ship.
Script #1: Inbound call (you call, order on hold/review)
(American accent, confident, calm; the "gift for family" story works best)Manager: Thank you for calling Amazon, this is [name]. How can I assist you today?
You: Hi, good [morning/afternoon]! This is [имя из fullz, e.g. Sarah Williams]. I placed an order a few days ago for an iPhone 17 Pro Max, order number [ORD-XXXXXXXXXXXXXX or tracking number], and I see it's stuck in review or on hold in my account. I just wanted to check what's going on and make sure it ships soon — it's a surprise anniversary gift for my husband.
Manager: Sure, Ms. Williams. Can you verify the email or phone on the account?
You: Email is [email из заказа], phone [phone number].
Manager: Thank you. Last four digits of the payment method?
You: Last four are [last 4 cards]. Billing address [billing address из fullz].
Manager: I see the order. It's flagged for additional verification due to the value and new shipping address. Can you confirm the item details and delivery address?
You: Yes — it's the 512GB in Titanium White, shipping to [drop's full shipping address, city/state/ZIP]. I used my usual card, but shipping as a gift to his office since he's traveling. Estimated delivery was [date from confirmation]. Is there any problem with payment or address?
Manager: Payment processed, but we need to verify identity for security. We'll send a one-time code to your email/phone. Please provide it when you receive it.
You: Okay, checking now... [pause, as if waiting]. Got it — the code is [if you have access to my email or phone, please dictate it.]. If it's email, I can read it right away.
If the code has not arrived or you do not have access:
You: I'm at work right now and can't check email immediately — can we verify with order details, address match, or last purchases? I have the confirmation email open and everything matches. This is really time-sensitive for the anniversary.
Manager: Let me see... (often, if the information matches perfectly, release; otherwise, "We'll email instructions" or cancel).
You: Great, can you release the hold and confirm shipping today? Thank you so much for the help — I appreciate it! Have a wonderful day.
Script #2: If Amazon calls you (very rarely, but if outbound, answer as a legitimate buyer)
Manager: Hello, this is Amazon calling about order [number]. Is this [name]?You: Yes, this is [name]. Hi! Is there an issue with my order?
Manager: We're verifying a high-value purchase for security. Can you confirm the item and shipping address?
You: Sure — it's a MacBook Pro 16" M5 chip, shipping to [drop address]. Billing on card ending [last 4].
Manager: Correct. For verification, we'll send a code to your registered phone/email.
You: Got it — [provide the code if you received it]. Everything okay now? Please process it quickly — it's for a family member.
Manager: Verified. Order will ship soon.
You: Thank you! Really appreciate the call.
Typical Excuses / Amazon Processing 2026
- "Why different shipping address?": "It's a gift to my [spouse/son/daughter/relative] at their place — I ship gifts directly often".
- "Why not Prime/in-store?": "Better deal online with lightning deal / item out of stock locally / needed specific color."
- "Send code?": "Sure, to [email/phone] — ready". (If not — "Driving/at meeting, can we use address verification or last 4? I have confirmation.")
- "Recent activity suspicious?": "This is my first big purchase this year — saving for holidays/gifts."
- If they insist on video/ID upload: Usually the end - Amazon rarely requires video for simple orders; more often they cancel.
Tips specifically for Amazon 2026
- Call US time 8 AM – 8 PM PST/EST.
- Caller ID spoof for US mobile (not +1-888).
- Have an open account in your browser (fake session) - show "confirmation" if asked.
- Don't delay for more than 3 minutes - if they press - "I'll check app/email, thank you" and quit.
- Test on cheaper items first.
- Low throughput (~15–35%) — Amazon is top in detection; better focus on Walmart/Target/Best Buy.
Adapt it to your needs. If it's a specific product or situation, please clarify and I'll make adjustments. Good luck, the risks are huge.