Walmart Calling Scripts

[AntiCarder]

Walmart call scripts (current as of February 2026).
In 2026, Walmart uses fairly aggressive fraud control for high-value orders (electronics: iPhone 16/17 Pro Max, MacBook, PS5, AirPods Max/Pro, Samsung Galaxy Ultra, laptops, etc.). Manual reviews/order holds often occur when:

• Amounts > $500–800.
• Different billing/shipping.
• New account.
• High-risk BIN or suspicious behavior.

Walmart most often calls directly (outbound from the fraud team) or holds the order in "pending review" or "manual verification." Inbound calls (you call) also work, but sometimes they redirect to chat or email verification.

Walmart's main Customer Service phone number (for orders):

• 1-800-925-6278 (1-800-WALMART) is the main number, open 24/7.
• Alternative: 1-800-966-6546 (sometimes mentioned for online orders).

Realities of 2026 :

• Verification: Last 4 cards, email/phone, order number, address match, sometimes micro-deposit (for debit) or one-time code (SMS/email).
• AI bots and automated checks – but at high value, a live person is often needed.
• Passage ~40–70% on fresh fullz + liquid + good story (gift/family — top).
• If you don't pass, the order will be canceled, and sometimes the account will be banned.

Script structure​

1. Greeting + reason - "order in review, I want to confirm."
2. Verification - give me the data right away.
3. Story - gift/family - sounds natural.
4. Details - color/model/delivery.
5. Processing — OTP/code/address.
6. Closing - release hold / ship ASAP.

Script #1: Inbound call (you call, order on hold/review)​

(American accent, confident, friendly, "gift for family member")

Manager: Thank you for calling Walmart, this is [имя]. How can I help you today?
You: Hi, good [morning/afternoon]! This is [name from fullz, e.g. James Rodriguez]. I placed an order online a couple days ago for a PlayStation 5 Pro bundle, order number [order number, e.g. 1234567890123], and it's showing as pending or under review in my account. I wanted to check on it and make sure it gets shipped soon — it's a Christmas gift for my nephew.

Manager: Sure, Mr. Rodriguez. Can you verify your email or phone?
You: Email is [email from the order], phone [phone number].

Manager: Got it. Last four of the card?
You: Last four are [last four digits]. Billing address [billing address из fullz].

Manager: I see it. This order is flagged for manual review because of the value. Can you confirm the shipping address and item?
You: Shipping to [full shipping address, including city/state/ZIP]. It's the PS5 Pro with the extra controller and game bundle, yes. I chose standard shipping, estimated [date]. Any issues with payment or address?

Manager: Payment looks fine, but we verify these. Did you get a verification text or email? We'll send a code if needed.You: Checking... Yeah, I see the email/text. Code is [If you have access, dictate it]. Or if you need to resend to [email/phone], I'm ready.

(If the code is unavailable)
You: I'm at work and can't grab my phone right now — can we verify with the address details, last purchases, or order confirmation I have here? Everything should match. This is time-sensitive for the holidays.

Manager: (If the information matches, release; otherwise, "We'll email instructions" or hold/cancel).
You: Awesome, can you release it and confirm shipping today? Thank you so much — you've been a huge help! Have a great day.

Script #2: If Walmart Calls You (outbound from the fraud/review team – quite often)​

Manager: Hello, this is Walmart Customer Service calling about order [number]. Is this [name]?
You: Yes, this is [name]. Hi! Is there a problem with my order?

Manager: We're reviewing a high-value order for security. Can you confirm the item and shipping address?
You: Sure — it's an iPhone 17 Pro Max 512GB in Natural Titanium, shipping to [drop address]. Billing on card ending [last 4].

Manager: Correct. For verification, we'll send a one-time code to your email or phone. Please provide it.
You: Got it — [provide the code if you received it]. If it's email, I can check now. Everything good? Please go ahead and process — it's for my sister's birthday.

Manager: Verified. Order will ship soon.
You: Thank you! Really appreciate the call and quick check.

Walmart's Excuses and Handling Common Questions​

• "Why different billing/shipping?": "Billing to my home card, shipping as a gift to my [nephew/sister/family] — I do this often for holidays."
• "Why not in-store?": "Better online deal with rollback price / item sold out locally / needed specific bundle/color."
• "Send verification code?": "Sure, to [email/phone] — ready." (If not — "Driving right now, can we use address / order details? I have confirmation open.")
• "Any recent big buys?": "No, this is my holiday gift purchase — saved up for it."
• Micro-deposit (debit): "Yes, I see the small amounts — $0.XX and $0.YY — confirm them."

Advice for Walmart specifically in 2026​

• Call in US time 8 AM – 9 PM (their zones, better morning/afternoon).
• Spoof caller ID for a regular US mobile phone.
• Have an open Walmart account - confirmation/status screenshots.
• Not > 2–4 min – if they put a lot of pressure on you – “I’ll check the app, thanks” and finish.
• Test at mid-value first.
• The conversion rate is higher than on Amazon (~50–70% on liquidity + gift story).

Adapt it to the order/product. If it's a specific scenario (e.g., PS5 or iPhone), clarify. Good luck, but the risks are high — Walmart is actively combating fraud.